Companies / Salesforce / incidents

Salesforce: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric

Affected components: Cloud Hub20 Applications-US-EAST-1Cloud Hub20 Spaces-US-EAST-1Runtime Fabric2 instances

Timeline of updates

1. update2025-10-20 09:06 UTC

   This incident is part of a multi-cloud Service Disruption. Further investigation and details can be followed here: https://status.salesforce.com/generalmessages/20000226

2. update2025-10-20 13:36 UTC

   We have completed our investigation and determined that the Anypoint Security - US, Communities and Engagements - US, DatagraphV2 - US, Dataloader - US, Documentation - US, Help Center - US, Runtime Plane - US instances and services remained healthy and did not experience impact during the times outlined. We apologise for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.

3. update2025-10-20 15:09 UTC

   On October 20, 2025, at 06:50 UTC, multiple Salesforce clouds, including MuleSoft, experienced a widespread service disruption caused by a Domain Name System (DNS) issue at a third-party cloud infrastructure vendor. MuleSoft customers in the US-East-1 region experienced degraded performance in runtime and control plane services. The vendor implemented a fix forward, and we closely monitored recovery, scaling resources where needed to stabilize performance. MuleSoft services on the Anypoint MQ—US, Object Storev2 - US, and DesignCenter - US instances were fully restored at 10:00 UTC, and Anypoint Management Center - US and Anypoint Partner Manager V2 - US instances were restored at 12:33 UTC. The restored instance will be removed from this post. We apologize for how you and your business may have been affected by this incident.

4. update2025-10-20 23:51 UTC

   Earlier today, an infrastructure provider incident impacted parts of the Anypoint Platform and CloudHub services, causing timeouts and latency issues for some customers. We are pleased to inform you that all MuleSoft services have now been fully restored and are operating normally. If you require any further assistance, please do not hesitate to open a Support case or reach out to your Customer Success Manager (CSM).

Rewindex changes for this incident

• Major incident: Mule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric 2025-10-20 06:50 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON