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ChangesLlamaIndexAWS outage - some llamacloud services may be degraded

LlamaIndex: Major incident: AWS outage - some llamacloud services may be degraded

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

Part of an outage event

AWS us-east-1 outage, Oct 20, 2025 · 141 vendors, 181 incidents

LlamaIndex’s incident blames AWS as the cause. (hop 1, posted +2 h 21 min vs AWS’s own post)

“…AWS outage - some llamacloud services may be degraded This incident has been resolved. AWS is still not 100% up, but LlamaCloud seems to be running smoothly now. We're still waiting on AWS to confirm…”

See the cascade chart and every vendor →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

What changed

Struck in red is what LlamaIndex removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: AWS outage - some llamacloud services may be degraded
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-20 09:31 UTC
AddedResolved time#5
Before: not present
After: 2025-10-20 12:20 UTC
AddedAffected components#6
Before: not present
After: LlamaCloud - LlamaCloud Public API, LlamaCloud - LlamaParse, LlamaParse API
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdatemonitoring#8
Before: not present
After: AWS is still not 100% up, but LlamaCloud seems to be running smoothly now. We're still waiting on AWS to confirm everything is solved on their side.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Monday, October 20, 2025

1 incident change

All LlamaIndex changesLlamaIndex profileMarkdownJSON