Rewindex

ChangesWiseIssue with contacting Customer Support

Wise: Major incident: Issue with contacting Customer Support

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

Part of an outage event

AWS us-east-1 outage, Oct 20, 2025 · 141 vendors, 181 incidents

Wise’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +3 h 19 min vs AWS’s own post)

See the cascade chart and every vendor →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

What changed

Struck in red is what Wise removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Issue with contacting Customer Support
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-20 10:29 UTC
AddedResolved time#5
Before: not present
After: 2025-10-20 10:57 UTC
AddedAffected components#6
Before: not present
After: ✉️ Customer Support
AddedUpdatemonitoring#7
Before: not present
After: We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Monday, October 20, 2025

1 incident change

All Wise changesWise profileMarkdownJSON