Wise: Issue with contacting Customer Support
Affected components: ✉️ Customer Support
Timeline of updates
- monitoring
We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).