Changes / Salesforce / Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more
Salesforce: Major incident: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: major (vendor)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-10-20 06:50 UTC
Before: not present
After: 2025-10-20 23:38 UTC
Before: not present
After: 77 instances, Analytics, Core Service, Customer360 Audiences, Service Cloud Voice
Before: not present
After: This incident is part of a multi-cloud Service Disruption. Further investigation and details can be found here: https://status.salesforce.com/generalmessages/20000226
Before: not present
After:
This is related to the earlier cross-cloud incident which was reolsved as of 23:38 UTC, October 20, 2025. Due to some final remediation activity being completed, this issue is now being managed as a separate response and can be tracked here: https://status.salesforce.com/incidents/20003381.
We apologize for any inconvenience caused to customersby this issue.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more (this change) | Major incident |
All Salesforce changes → · Salesforce profile · Markdown · JSON