# Salesforce: Major incident: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 06:50 UTC · Detected: 2026-10-18 05:11 UTC
- [Source: https://status.salesforce.com/incidents/20003370](https://status.salesforce.com/incidents/20003370)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003370@b9f028e58cfc
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more](https://rewindex.com/company/salesforce/incidents/20003370.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 06:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 23:38 UTC
```

**6. Added: Affected components**

```diff
+ 77 instances, Analytics, Core Service, Customer360 Audiences, Service Cloud Voice
```

**7. Added: Update** (update) · 2025-10-20 11:03 UTC

```diff
+ This incident is part of a multi-cloud Service Disruption. Further investigation and details can be found here: https://status.salesforce.com/generalmessages/20000226 
```

**8. Added: Update** (update) · 2025-10-21 01:34 UTC

```diff
+  This is related to the earlier cross-cloud incident which was reolsved as of 23:38 UTC, October 20, 2025. Due to some final remediation activity being completed, this issue is now being managed as a separate response and can be tracked here: https://status.salesforce.com/incidents/20003381.  We apologize for any inconvenience caused to customersby this issue. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 06:50 UTC | Major incident: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8bcf006ef63aab · Markdown: https://rewindex.com/change/i8bcf006ef63aab.md · JSON: https://rewindex.com/api/v1/changes/i8bcf006ef63aab · Generated 2026-10-18T11:25:10.340Z