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Salesforce: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more

Affected components: AnalyticsCore ServiceCustomer360 AudiencesService Cloud Voice77 instances

Timeline of updates

1. update2025-10-20 11:03 UTC

   This incident is part of a multi-cloud Service Disruption. Further investigation and details can be found here: https://status.salesforce.com/generalmessages/20000226

2. update2025-10-21 01:34 UTC

   This is related to the earlier cross-cloud incident which was reolsved as of 23:38 UTC, October 20, 2025. Due to some final remediation activity being completed, this issue is now being managed as a separate response and can be tracked here: https://status.salesforce.com/incidents/20003381. We apologize for any inconvenience caused to customersby this issue.

Rewindex changes for this incident

• Major incident: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more 2025-10-20 06:50 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON