# Salesforce: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 06:50 UTC · Resolved: 2025-10-20 23:38 UTC · Duration: 17 h
- Updates: 2 · Affected components: Analytics, Core Service, Customer360 Audiences, Service Cloud Voice, 77 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003370](https://status.salesforce.com/incidents/20003370)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-20 11:03 UTC: This incident is part of a multi-cloud Service Disruption. Further investigation and details can be found here: https://status.salesforce.com/generalmessages/20000226
- **update** 2025-10-21 01:34 UTC: This is related to the earlier cross-cloud incident which was reolsved as of 23:38 UTC, October 20, 2025. Due to some final remediation activity being completed, this issue is now being managed as a separate response and can be tracked here: https://status.salesforce.com/incidents/20003381.  We apologize for any inconvenience caused to customersby this issue.

## Rewindex changes for this incident

- 2025-10-20 06:50 UTC: [Major incident: Service Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more](https://rewindex.com/change/i8bcf006ef63aab.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003370 · Markdown: https://rewindex.com/company/salesforce/incidents/20003370.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003370 · Generated 2026-10-18T10:25:41.292Z