Changes / Drata / AWS Increased Error Rates and Latencies causing degradation to multiple services and support access.
Drata: Major incident: AWS Increased Error Rates and Latencies causing degradation to multiple services and support access.
Summary
Drata reported a major degradation starting 2025-10-20 09:02 UTC: an AWS us-east-1 issue caused regional monitor failures and possible slow loading of drata.com. Resolved at 2025-10-20 12:00 UTC after 2 h 57 min, AWS’s DNS issue was fully mitigated, monitors processed normally, and drata.com loaded normally.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 70%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: AWS Increased Error Rates and Latencies causing degradation to multiple services and support access.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 09:02 UTC
Before: not present
After: 2025-10-20 12:00 UTC
Before: not present
After: Our team is currently investigating an issue in which AWS incident in us-east-1 is causing monitors to fail for resources in that region and may cause drata.com to load slowly for some customers. We will provide updates as they become available.
Before: not present
After: Our upstream provider, AWS, has fully mitigated the us-east-1 DNS issue.
Monitors for that region are now being processed as expected and drata.com is loading normally. This incident is now resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: AWS Increased Error Rates and Latencies causing degradation to multiple services and support access. (this change) Drata reported a major degradation starting 2025-10-20 09:02 UTC: an AWS us-east-1 issue caused regional monitor failures and possible slow loading of drata.com. Resolved at 2025-10-20 12:00 UTC after 2 h 57 min, AWS’s DNS issue was fully mitigated, monitors processed normally, and drata.com loaded normally. | Major incident |