# Drata: Major incident: AWS Increased Error Rates and Latencies causing degradation to multiple services and support access.

**Summary:** Drata reported a major degradation starting 2025-10-20 09:02 UTC: an AWS us-east-1 issue caused regional monitor failures and possible slow loading of drata.com. Resolved at 2025-10-20 12:00 UTC after 2 h 57 min, AWS’s DNS issue was fully mitigated, monitors processed normally, and drata.com loaded normally. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-20 09:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hv1bc0x82jbc](https://stspg.io/hv1bc0x82jbc)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/fwppydl7t1zg@2ee7db74e261
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AWS Increased Error Rates and Latencies causing degradation to multiple services and support access.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 09:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 12:00 UTC
```

**6. Added: Update** (identified) · 2025-10-20 09:02 UTC

```diff
+ Our team is currently investigating an issue in which AWS incident in us-east-1 is causing monitors to fail for resources in that region and may cause drata.com to load slowly for some customers. We will provide updates as they become available.
```

**7. Added: Update** (resolved) · 2025-10-20 12:00 UTC

```diff
+ Our upstream provider, AWS, has fully mitigated the us-east-1 DNS issue. Monitors for that region are now being processed as expected and drata.com is loading normally. This incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 09:02 UTC | Major incident: AWS Increased Error Rates and Latencies causing degradation to multiple services and support access. (this change) | degradation |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib1f04cdb78142b · Markdown: https://rewindex.com/change/ib1f04cdb78142b.md · JSON: https://rewindex.com/api/v1/changes/ib1f04cdb78142b · Generated 2026-10-18T02:54:55.757Z