Changes / Salesforce / Marketing Cloud Account Engagement Disruption: Application, Login Service
Salesforce: Major incident: Marketing Cloud Account Engagement Disruption: Application, Login Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 95%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Marketing Cloud Account Engagement Disruption: Application, Login Service
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After: major
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After: resolved
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After: 2025-10-20 06:50 UTC
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After: 2025-10-20 09:30 UTC
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After: 1 instance, Application, Login Service
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After: This incident is part of a multi-cloud Service Disruption. Further investigation and details can be followed here: https://status.salesforce.com/generalmessages/20000226
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After: On October 20, 2025, at 06:50 UTC, multiple Salesforce clouds, including Marketing Cloud Account Engagement, experienced a widespread service disruption caused by a Domain Name System (DNS) issue at a third-party cloud infrastructure vendor. Customers experienced delays and failures in background tasks due to data service connectivity issues. Marketing Cloud Account Engagement services were fully restored, and the issue was resolved at 09:30 UTC. The vendor implemented a fix forward, and we closely monitored recovery, scaling resources where needed to stabilize performance.
We apologize for how you and your business may have been affected by this incident. Salesforce is fully committed to minimizing downtime when incidents do occur. We also continually assess and improve our tools, processes, and architecture to provide you with the best service possible.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Marketing Cloud Account Engagement Disruption: Application, Login Service (this change) | Major incident |
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