Teleport’s incident blames AWS as the cause. (hop 1, posted +2 h 35 min vs AWS’s own post)
“…stomers experienced issues connecting to their cluster. These issues were triggered by an AWS outage impacting the US East region \(N. Virginia: us-east-1\). The severity of the impact was dependent o…”
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
What changed
Struck in red is what Teleport removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Teleport Cloud Outage
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: postmortem
AddedStart time#4
Before: not present
After: 2025-10-20 09:46 UTC
AddedResolved time#5
Before: not present
After: 2025-10-20 09:49 UTC
AddedAffected components#6
Before: not present
After: Cloud Service, Cloud Signups
AddedUpdateinvestigating#7
Before: not present
After: AWS is experiencing an outage in its us-east-1 region which is impacting Teleport Cloud services in that region. Teleport clusters whose primary auth region is us-east-1 are unavailable.
We are monitoring AWS and will ensure services are restored once AWS services are available.
https://health.aws.amazon.com/health/status
AddedUpdateresolved#8
Before: not present
After: The issue has been resolved and all services have been restored.
AddedUpdatepostmortem#9
Before: not present
After: On October 20, 2025, between 06:48 and 22:07 UTC, some Teleport Cloud customers experienced issues connecting to their cluster. These issues were triggered by an AWS outage impacting the US East region \(N. Virginia: us-east-1\). The severity of the impact was dependent on the type of Teleport Cloud deployment and where users or agents were located.
* Customers with single-region auth service deployments in the US East region were unable to connect to their cluster
* Customers with multi-region auth service deployments in the US East region experienced intermittent connectivity issues
* Users and agents located near the US East region experienced intermittent connectivity issues
For more details, please download the full RCA:
[RCA: 2025-10-20 US East Region Connectivity](https://trust.goteleport.com/resources?s=ku9gorp0blta6u96pazrhw&name=teleport-cloud-rca:-2025-10-20-us-east-region-connectivity)