# Teleport: Major incident: Teleport Cloud Outage

**Summary:** _summary pending_
## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +2 h 35 min vs AWS’s own post)
- Evidence: “…stomers experienced issues connecting to their cluster. These issues were triggered by an AWS outage impacting the US East region \\(N. Virginia: us-east-1\\). The severity of the impact was dependent o…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Teleport (this incident)<br/>posted +2 h 35 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-20 09:46 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/txw42drhxt19](https://stspg.io/txw42drhxt19)
- [Company: Teleport](https://rewindex.com/company/teleport.md)
- Versions: before (none: first archived) → after incident\_version:757/mh1d8d59xk8m@aa071b16deb9
- Change 1 of 1 for this incident

Incident page (full timeline): [Teleport Cloud Outage](https://rewindex.com/company/teleport/incidents/mh1d8d59xk8m.md)
## What changed

**1. Added: Title**

```diff
+ Teleport Cloud Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-10-20 09:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 09:49 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Service, Cloud Signups
```

**7. Added: Update** (investigating) · 2025-10-20 09:46 UTC

```diff
+ AWS is experiencing an outage in its us-east-1 region which is impacting Teleport Cloud services in that region. Teleport clusters whose primary auth region is us-east-1 are unavailable. We are monitoring AWS and will ensure services are restored once AWS services are available. https://health.aws.amazon.com/health/status
```

**8. Added: Update** (resolved) · 2025-10-20 09:49 UTC

```diff
+ The issue has been resolved and all services have been restored.
```

**9. Added: Update** (postmortem) · 2025-10-31 17:09 UTC

```diff
+ On October 20, 2025, between 06:48 and 22:07 UTC, some Teleport Cloud customers experienced issues connecting to their cluster. These issues were triggered by an AWS outage impacting the US East region \(N. Virginia: us-east-1\). The severity of the impact was dependent on the type of Teleport Cloud deployment and where users or agents were located. * Customers with single-region auth service deployments in the US East region were unable to connect to their cluster * Customers with multi-region auth service deployments in the US East region experienced intermittent connectivity issues * Users and agents located near the US East region experienced intermittent connectivity issues For more details, please download the full RCA:   [RCA: 2025-10-20 US East Region Connectivity](https://trust.goteleport.com/resources?s=ku9gorp0blta6u96pazrhw&name=teleport-cloud-rca:-2025-10-20-us-east-region-connectivity)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 09:46 UTC | Major incident: Teleport Cloud Outage (this change) | major |

All Teleport changes: [timeline](https://rewindex.com/company/teleport/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i0219776f1575b4 · Markdown: https://rewindex.com/change/i0219776f1575b4.md · JSON: https://rewindex.com/api/v1/changes/i0219776f1575b4 · Generated 2026-10-19T21:44:33.517Z