Changes / Canva / Users are encountering issues with accessing or using Canva.
Canva: Critical incident: Users are encountering issues with accessing or using Canva.
Summary
Canva reported a critical incident preventing some users from accessing or using Canva, with increased error rates, slow design downloads, and errors generating images/video or creating and finding designs. It started at 2025-10-20 08:09 UTC and was resolved at 2025-10-20 21:43 UTC, lasting 13 h 33 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 42%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Users are encountering issues with accessing or using Canva.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-10-20 08:09 UTC
Before: not present
After: 2025-10-20 21:43 UTC
Before: not present
After: Administration and settings, Apps, Apps SDK, Billing and subscriptions, Canva AI Connector, Connect API, Desktop Applications - macOS app, Desktop Applications - Windows app, Document import, Downloading designs, Editing designs, Help/support, Home page, LMS Integrations - Blackboard, LMS Integrations - Canvas, LMS Integrations - D2L, LMS Integrations - Google Classroom, LMS Integrations - Moodle, LMS Integrations - MS Teams, LMS Integrations - Remind, LMS Integrations - Schoology, Login and signup, Media uploads, Mobile Applications - Android app, Mobile Applications - iOS app, Mobile Applications - iPad app, Print and delivery, Projects page, Publishing websites, Saving designs, Scheduling posts, Sharing designs, Templates page, Viewing designs
Before: not present
After: We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Before: not present
After: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Before: not present
After: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Before: not present
After: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Before: not present
After: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Before: not present
After: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.
Before: not present
After: We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.
Before: not present
After: We are seeing significant recovery. We are continuing to monitor.
Before: not present
After: We are seeing significant recovery. We are continuing to monitor.
Before: not present
After: We have seen the majority of functionality recovered. Users may still see issues with downloading designs.
Before: not present
After: We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.
Before: not present
After: Users may still see issues with downloading designs. We are continuing to monitor.
Before: not present
After: Users may still see issues with downloading designs. We are continuing to monitor.
Before: not present
After: Users may still see issues with downloading designs. We are continuing to monitor.
Before: not present
After: Users may still see issues with downloading designs. We are continuing to monitor.
Before: not present
After: Users may still see issues with downloading designs. We are continuing to monitor.
Before: not present
After: Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.
Before: not present
After: Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
Before: not present
After: Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
Before: not present
After: Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.
Before: not present
After: Most of Canva and our features have come back online. Our team is actively investigating:
- slowness related issues when downloading designs
- errors related to generating images/video
- errors creating or finding designs
Before: not present
After: Most of Canva and our features have come back online. Our team is actively investigating:
- loading designs on homepage (refresh sometimes works)
- slowness related issues when downloading designs
- errors related to generating images/video
- errors creating or finding designs
Before: not present
After: The issue has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Users are encountering issues with accessing or using Canva. (this change) Canva reported a critical incident preventing some users from accessing or using Canva, with increased error rates, slow design downloads, and errors generating images/video or creating and finding designs. It started at 2025-10-20 08:09 UTC and was resolved at 2025-10-20 21:43 UTC, lasting 13 h 33 min; no cause or specific fix was stated. | Major incident |