Companies / Canva / incidents

Canva: Users are encountering issues with accessing or using Canva.

Impact: criticalStatus: resolvedStarted 2025-10-20 08:09 UTCResolved 2025-10-20 21:43 UTC (14 h)23 updatesSource: stspg.io

Summary

Canva reported a critical incident preventing some users from accessing or using Canva, with increased error rates, slow design downloads, and errors generating images/video or creating and finding designs. It started at 2025-10-20 08:09 UTC and was resolved at 2025-10-20 21:43 UTC, lasting 13 h 33 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Scheduling postsDesktop Applications - Windows appHelp/supportTemplates pageLMS Integrations - BlackboardApps SDKCanva AI ConnectorLMS Integrations - CanvasPublishing websitesLMS Integrations - D2LMedia uploadsDesktop Applications - macOS appMobile Applications - iPad appLogin and signupSaving designsAppsLMS Integrations - MS TeamsDocument importHome pageLMS Integrations - MoodleMobile Applications - Android appViewing designsAdministration and settingsLMS Integrations - Google ClassroomPrint and deliveryLMS Integrations - RemindMobile Applications - iOS appDownloading designsSharing designsLMS Integrations - SchoologyEditing designsBilling and subscriptionsConnect APIProjects page

Timeline of updates

investigating2025-10-20 07:14 UTC
We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.
investigating2025-10-20 08:06 UTC
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
investigating2025-10-20 08:09 UTC
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
investigating2025-10-20 08:14 UTC
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
investigating2025-10-20 08:16 UTC
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
investigating2025-10-20 09:17 UTC
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.
identified2025-10-20 09:43 UTC
We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.
monitoring2025-10-20 09:56 UTC
We are seeing significant recovery. We are continuing to monitor.
monitoring2025-10-20 10:07 UTC
We are seeing significant recovery. We are continuing to monitor.
monitoring2025-10-20 10:27 UTC
We have seen the majority of functionality recovered. Users may still see issues with downloading designs.
monitoring2025-10-20 12:45 UTC
We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.
monitoring2025-10-20 13:01 UTC
Users may still see issues with downloading designs. We are continuing to monitor.
monitoring2025-10-20 13:15 UTC
Users may still see issues with downloading designs. We are continuing to monitor.
monitoring2025-10-20 13:30 UTC
Users may still see issues with downloading designs. We are continuing to monitor.
monitoring2025-10-20 13:53 UTC
Users may still see issues with downloading designs. We are continuing to monitor.
monitoring2025-10-20 14:18 UTC
Users may still see issues with downloading designs. We are continuing to monitor.
monitoring2025-10-20 14:27 UTC
Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.
monitoring2025-10-20 14:54 UTC
Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
monitoring2025-10-20 15:26 UTC
Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
identified2025-10-20 15:42 UTC
Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.
identified2025-10-20 16:12 UTC
Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs
identified2025-10-20 16:45 UTC
Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs
resolved2025-10-20 21:43 UTC
The issue has been resolved.

Rewindex changes for this incident

Critical incident: Users are encountering issues with accessing or using Canva. 2025-10-20 08:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON