# Canva: Users are encountering issues with accessing or using Canva.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-20 08:09 UTC · Resolved: 2025-10-20 21:43 UTC · Duration: 14 h
- Updates: 23 · Affected components: Scheduling posts, Desktop Applications - Windows app, Help/support, Templates page, LMS Integrations - Blackboard, Apps SDK, Canva AI Connector, LMS Integrations - Canvas, Publishing websites, LMS Integrations - D2L, Media uploads, Desktop Applications - macOS app, Mobile Applications - iPad app, Login and signup, Saving designs, Apps, LMS Integrations - MS Teams, Document import, Home page, LMS Integrations - Moodle, Mobile Applications - Android app, Viewing designs, Administration and settings, LMS Integrations - Google Classroom, Print and delivery, LMS Integrations - Remind, Mobile Applications - iOS app, Downloading designs, Sharing designs, LMS Integrations - Schoology, Editing designs, Billing and subscriptions, Connect API, Projects page
- [Vendor status page: https://stspg.io/xsnyp1c9n9br](https://stspg.io/xsnyp1c9n9br)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a critical incident preventing some users from accessing or using Canva, with increased error rates, slow design downloads, and errors generating images/video or creating and finding designs. It started at 2025-10-20 08:09 UTC and was resolved at 2025-10-20 21:43 UTC, lasting 13 h 33 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 07:14 UTC: We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.
- **investigating** 2025-10-20 08:06 UTC: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
- **investigating** 2025-10-20 08:09 UTC: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
- **investigating** 2025-10-20 08:14 UTC: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
- **investigating** 2025-10-20 08:16 UTC: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
- **investigating** 2025-10-20 09:17 UTC: We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.
- **identified** 2025-10-20 09:43 UTC: We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.
- **monitoring** 2025-10-20 09:56 UTC: We are seeing significant recovery. We are continuing to monitor.
- **monitoring** 2025-10-20 10:07 UTC: We are seeing significant recovery. We are continuing to monitor.
- **monitoring** 2025-10-20 10:27 UTC: We have seen the majority of functionality recovered. Users may still see issues with downloading designs.
- **monitoring** 2025-10-20 12:45 UTC: We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.
- **monitoring** 2025-10-20 13:01 UTC: Users may still see issues with downloading designs. We are continuing to monitor.
- **monitoring** 2025-10-20 13:15 UTC: Users may still see issues with downloading designs. We are continuing to monitor.
- **monitoring** 2025-10-20 13:30 UTC: Users may still see issues with downloading designs. We are continuing to monitor.
- **monitoring** 2025-10-20 13:53 UTC: Users may still see issues with downloading designs. We are continuing to monitor.
- **monitoring** 2025-10-20 14:18 UTC: Users may still see issues with downloading designs. We are continuing to monitor.
- **monitoring** 2025-10-20 14:27 UTC: Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.
- **monitoring** 2025-10-20 14:54 UTC: Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
- **monitoring** 2025-10-20 15:26 UTC: Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
- **identified** 2025-10-20 15:42 UTC: Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.
- **identified** 2025-10-20 16:12 UTC: Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs
- **identified** 2025-10-20 16:45 UTC: Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs
- **resolved** 2025-10-20 21:43 UTC: The issue has been resolved.

## Rewindex changes for this incident

- 2025-10-20 08:09 UTC: [Critical incident: Users are encountering issues with accessing or using Canva.](https://rewindex.com/change/i5bbae4806999cf.md)


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Canonical: https://rewindex.com/company/canva/incidents/9xsln5660h1s · Markdown: https://rewindex.com/company/canva/incidents/9xsln5660h1s.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/9xsln5660h1s · Generated 2026-10-18T11:40:30.585Z