# Canva: Critical incident: Users are encountering issues with accessing or using Canva. **Summary:** Canva reported a critical incident preventing some users from accessing or using Canva, with increased error rates, slow design downloads, and errors generating images/video or creating and finding designs. It started at 2025-10-20 08:09 UTC and was resolved at 2025-10-20 21:43 UTC, lasting 13 h 33 min; no cause or specific fix was stated. _(machine-written, sol)_ - Kind: Major incident · Label: degradation (model (Jev)) - Changed: 2025-10-20 08:09 UTC · Detected: 2026-10-17 18:22 UTC - [Source: https://stspg.io/xsnyp1c9n9br](https://stspg.io/xsnyp1c9n9br) - [Company: Canva](https://rewindex.com/company/canva.md) - Versions: before (none: first archived) → after incident\_version:95/9xsln5660h1s@48452ac9b5d1 - Change 1 of 1 for this incident ## What changed **1. Added: Title** ```diff + Users are encountering issues with accessing or using Canva. ``` **2. Added: Impact** ```diff + critical ``` **3. Added: Status** ```diff + resolved ``` **4. Added: Start time** ```diff + 2025-10-20 08:09 UTC ``` **5. Added: Resolved time** ```diff + 2025-10-20 21:43 UTC ``` **6. Added: Affected components** ```diff + Administration and settings, Apps, Apps SDK, Billing and subscriptions, Canva AI Connector, Connect API, Desktop Applications - macOS app, Desktop Applications - Windows app, Document import, Downloading designs, Editing designs, Help/support, Home page, LMS Integrations - Blackboard, LMS Integrations - Canvas, LMS Integrations - D2L, LMS Integrations - Google Classroom, LMS Integrations - Moodle, LMS Integrations - MS Teams, LMS Integrations - Remind, LMS Integrations - Schoology, Login and signup, Media uploads, Mobile Applications - Android app, Mobile Applications - iOS app, Mobile Applications - iPad app, Print and delivery, Projects page, Publishing websites, Saving designs, Scheduling posts, Sharing designs, Templates page, Viewing designs ``` **7. Added: Update** (investigating) · 2025-10-20 07:14 UTC ```diff + We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible. ``` **8. Added: Update** (investigating) · 2025-10-20 08:06 UTC ```diff + We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible. ``` **9. Added: Update** (investigating) · 2025-10-20 08:09 UTC ```diff + We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible. ``` **10. Added: Update** (investigating) · 2025-10-20 08:14 UTC ```diff + We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible. ``` **11. Added: Update** (investigating) · 2025-10-20 08:16 UTC ```diff + We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible. ``` **12. Added: Update** (investigating) · 2025-10-20 09:17 UTC ```diff + We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible. ``` **13. Added: Update** (identified) · 2025-10-20 09:43 UTC ```diff + We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access. ``` **14. Added: Update** (monitoring) · 2025-10-20 09:56 UTC ```diff + We are seeing significant recovery. We are continuing to monitor. ``` **15. Added: Update** (monitoring) · 2025-10-20 10:07 UTC ```diff + We are seeing significant recovery. We are continuing to monitor. ``` **16. Added: Update** (monitoring) · 2025-10-20 10:27 UTC ```diff + We have seen the majority of functionality recovered. Users may still see issues with downloading designs. ``` **17. Added: Update** (monitoring) · 2025-10-20 12:45 UTC ```diff + We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor. ``` **18. Added: Update** (monitoring) · 2025-10-20 13:01 UTC ```diff + Users may still see issues with downloading designs. We are continuing to monitor. ``` **19. Added: Update** (monitoring) · 2025-10-20 13:15 UTC ```diff + Users may still see issues with downloading designs. We are continuing to monitor. ``` **20. Added: Update** (monitoring) · 2025-10-20 13:30 UTC ```diff + Users may still see issues with downloading designs. We are continuing to monitor. ``` **21. Added: Update** (monitoring) · 2025-10-20 13:53 UTC ```diff + Users may still see issues with downloading designs. We are continuing to monitor. ``` **22. Added: Update** (monitoring) · 2025-10-20 14:18 UTC ```diff + Users may still see issues with downloading designs. We are continuing to monitor. ``` **23. Added: Update** (monitoring) · 2025-10-20 14:27 UTC ```diff + Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor. ``` **24. Added: Update** (monitoring) · 2025-10-20 14:54 UTC ```diff + Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor. ``` **25. Added: Update** (monitoring) · 2025-10-20 15:26 UTC ```diff + Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor. ``` **26. Added: Update** (identified) · 2025-10-20 15:42 UTC ```diff + Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video. ``` **27. Added: Update** (identified) · 2025-10-20 16:12 UTC ```diff + Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs ``` **28. Added: Update** (identified) · 2025-10-20 16:45 UTC ```diff + Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs ``` **29. Added: Update** (resolved) · 2025-10-20 21:43 UTC ```diff + The issue has been resolved. ``` ## History of this incident | When (UTC) | Change | Label | | --- | --- | --- | | 2025-10-20 08:09 UTC | Critical incident: Users are encountering issues with accessing or using Canva. (this change) | degradation | All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md) _Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._ --- Canonical: https://rewindex.com/change/i5bbae4806999cf · Markdown: https://rewindex.com/change/i5bbae4806999cf.md · JSON: https://rewindex.com/api/v1/changes/i5bbae4806999cf · Generated 2026-10-18T03:55:40.413Z