Changes / JFrog / Artifactory Service outage affecting multiple customers across several AWS regions
JFrog: Critical incident: Artifactory Service outage affecting multiple customers across several AWS regions
Summary
JFrog reported a critical Artifactory outage across AWS regions US - East1 (N. Virginia), US - EAST2 (Ohio), US - West1 (California), and US - West2 (Oregon). It lasted 3 h 15 min, from 2025-10-20 07:42 UTC to 2025-10-20 10:57 UTC. JFrog attributed the disruption to AWS; all services were restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Artifactory Service outage affecting multiple customers across several AWS regions
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-10-20 07:42 UTC
Before: not present
After: 2025-10-20 10:57 UTC
Before: not present
After: Artifactory, US - East1 (N. Virginia) - AWS - Artifactory, US - EAST2 (Ohio) - AWS - Artifactory, US - West1 (California) - AWS - Artifactory, US - West2 (Oregon) - AWS - Artifactory
Before: not present
After: We are currently investigating this issue.
Before: not present
After: Service disruption confirmed to be caused by an issue with the AWS Cloud vendor.
JFrog Engg teams are engaged, analyzing the vendor's progress, and monitoring service stability
Before: not present
After: AWS are resuming their services and we see a positive impact on JFrog services. SLO is almost 100% and all Artifactory transactions have been resumed. We are still monitoring the systems health. AWS Incident status chronology can be referred here: https://health.aws.amazon.com/health/status
Before: not present
After: All services are up and running - see also https://health.aws.amazon.com/health/status
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Artifactory Service outage affecting multiple customers across several AWS regions (this change) JFrog reported a critical Artifactory outage across AWS regions US - East1 (N. Virginia), US - EAST2 (Ohio), US - West1 (California), and US - West2 (Oregon). It lasted 3 h 15 min, from 2025-10-20 07:42 UTC to 2025-10-20 10:57 UTC. JFrog attributed the disruption to AWS; all services were restored. | Major incident |