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JFrog: Artifactory Service outage affecting multiple customers across several AWS regions

Impact: criticalStatus: resolvedStarted 2025-10-20 07:42 UTCResolved 2025-10-20 10:57 UTC (3.3 h)4 updatesSource: stspg.io

Summary

JFrog reported a critical Artifactory outage across AWS regions US - East1 (N. Virginia), US - EAST2 (Ohio), US - West1 (California), and US - West2 (Oregon). It lasted 3 h 15 min, from 2025-10-20 07:42 UTC to 2025-10-20 10:57 UTC. JFrog attributed the disruption to AWS; all services were restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ArtifactoryUS - West2 (Oregon) - AWS - ArtifactoryArtifactoryUS - East1 (N. Virginia) - AWS - ArtifactoryArtifactoryUS - West1 (California) - AWS - ArtifactoryArtifactoryUS - EAST2 (Ohio) - AWS - Artifactory

Timeline of updates

investigating2025-10-20 07:42 UTC
We are currently investigating this issue.
investigating2025-10-20 08:01 UTC
Service disruption confirmed to be caused by an issue with the AWS Cloud vendor. JFrog Engg teams are engaged, analyzing the vendor's progress, and monitoring service stability
monitoring2025-10-20 09:45 UTC
AWS are resuming their services and we see a positive impact on JFrog services. SLO is almost 100% and all Artifactory transactions have been resumed. We are still monitoring the systems health. AWS Incident status chronology can be referred here: https://health.aws.amazon.com/health/status
resolved2025-10-20 10:57 UTC
All services are up and running - see also https://health.aws.amazon.com/health/status

Rewindex changes for this incident

Critical incident: Artifactory Service outage affecting multiple customers across several AWS regions 2025-10-20 07:42 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). JFrog profile · Recent JFrog incidents · Markdown · JSON