# JFrog: Artifactory Service outage affecting multiple customers across several AWS regions

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-20 07:42 UTC · Resolved: 2025-10-20 10:57 UTC · Duration: 3.3 h
- Updates: 4 · Affected components: Artifactory, US - West2 (Oregon) - AWS - Artifactory, Artifactory, US - East1 (N. Virginia) - AWS - Artifactory, Artifactory, US - West1 (California) - AWS - Artifactory, Artifactory, US - EAST2 (Ohio) - AWS - Artifactory
- [Vendor status page: https://stspg.io/nr6zmz8v42wl](https://stspg.io/nr6zmz8v42wl)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)

## Summary

JFrog reported a critical Artifactory outage across AWS regions US - East1 (N. Virginia), US - EAST2 (Ohio), US - West1 (California), and US - West2 (Oregon). It lasted 3 h 15 min, from 2025-10-20 07:42 UTC to 2025-10-20 10:57 UTC. JFrog attributed the disruption to AWS; all services were restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 07:42 UTC: We are currently investigating this issue.
- **investigating** 2025-10-20 08:01 UTC: Service disruption confirmed to be caused by an issue with the AWS Cloud vendor. JFrog Engg teams are engaged, analyzing the vendor's progress, and monitoring service stability
- **monitoring** 2025-10-20 09:45 UTC: AWS are resuming their services and we see a positive impact on JFrog services. SLO is almost 100% and all Artifactory transactions have been resumed. We are still monitoring the systems health. AWS Incident status chronology can be referred here: https://health.aws.amazon.com/health/status
- **resolved** 2025-10-20 10:57 UTC: All services are up and running - see also https://health.aws.amazon.com/health/status

## Rewindex changes for this incident

- 2025-10-20 07:42 UTC: [Critical incident: Artifactory Service outage affecting multiple customers across several AWS regions](https://rewindex.com/change/i927db2bff854ff.md)


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Canonical: https://rewindex.com/company/jfrog/incidents/j7w7p8g9q1mq · Markdown: https://rewindex.com/company/jfrog/incidents/j7w7p8g9q1mq.md · JSON: https://rewindex.com/api/v1/companies/jfrog/incidents/j7w7p8g9q1mq · Generated 2026-10-18T11:49:17.758Z