# JFrog: Critical incident: Artifactory Service outage affecting multiple customers across several AWS regions

**Summary:** JFrog reported a critical Artifactory outage across AWS regions US - East1 (N. Virginia), US - EAST2 (Ohio), US - West1 (California), and US - West2 (Oregon). It lasted 3 h 15 min, from 2025-10-20 07:42 UTC to 2025-10-20 10:57 UTC. JFrog attributed the disruption to AWS; all services were restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 07:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nr6zmz8v42wl](https://stspg.io/nr6zmz8v42wl)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/j7w7p8g9q1mq@675fd2f8fae2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Artifactory Service outage affecting multiple customers across several AWS regions
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 07:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 10:57 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, US - East1 (N. Virginia) - AWS - Artifactory, US - EAST2 (Ohio) - AWS - Artifactory, US - West1 (California) - AWS - Artifactory, US - West2 (Oregon) - AWS - Artifactory
```

**7. Added: Update** (investigating) · 2025-10-20 07:42 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-10-20 08:01 UTC

```diff
+ Service disruption confirmed to be caused by an issue with the AWS Cloud vendor. JFrog Engg teams are engaged, analyzing the vendor's progress, and monitoring service stability
```

**9. Added: Update** (monitoring) · 2025-10-20 09:45 UTC

```diff
+ AWS are resuming their services and we see a positive impact on JFrog services. SLO is almost 100% and all Artifactory transactions have been resumed. We are still monitoring the systems health. AWS Incident status chronology can be referred here: https://health.aws.amazon.com/health/status
```

**10. Added: Update** (resolved) · 2025-10-20 10:57 UTC

```diff
+ All services are up and running - see also https://health.aws.amazon.com/health/status
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 07:42 UTC | Critical incident: Artifactory Service outage affecting multiple customers across several AWS regions (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i927db2bff854ff · Markdown: https://rewindex.com/change/i927db2bff854ff.md · JSON: https://rewindex.com/api/v1/changes/i927db2bff854ff · Generated 2026-10-18T02:55:12.732Z