What vendors changed

NeonIncident affecting AWS us-east-1 projectsEvent

OpsgenieAtlassian Cloud Services impactedEvent

Opsgenie reported a major outage affecting Atlassian Cloud services, including alerting, APIs and notification delivery, from 2025-10-20 07:56 UTC until resolution at 2025-10-21 05:24 UTC. Customers might have been unable to create support tickets; recovery updates noted backlogged items being processed and confirmed the support portal was fully functional.

JFrogArtifactory Service outage affecting multiple customers across several AWS regionsEvent

JFrog reported a critical Artifactory outage across AWS regions US - East1 (N. Virginia), US - EAST2 (Ohio), US - West1 (California), and US - West2 (Oregon). It lasted 3 h 15 min, from 2025-10-20 07:42 UTC to 2025-10-20 10:57 UTC. JFrog attributed the disruption to AWS; all services were restored.

WWizAWS Outage in US-East-1 Impacting Multiple Wiz ServicesEvent

Wiz reported a major outage affecting Authentication, Ingestion, Portal, Sensor, Wiz CLI, Wiz Code and Wiz Defend, including login failures across US-East-1 data centers. It ran from 2025-10-20 07:39 UTC to 2025-10-20 13:02 UTC (5 h 23 min); Wiz attributed it to an AWS incident and reported service recovery as AWS recovered.

RRunwayRunway is experiencing an outageEvent

Runway reported a critical outage affecting App, Backend, and Public API from 2025-10-20 07:36 UTC to 2025-10-20 10:17 UTC, lasting 2 h 41 min. Runway attributed it to a 3rd party cloud provider and confirmed full recovery, with image and video generations working properly.

AirtableAirtable is partially unavailableEvent

Airtable Service was partially unavailable with major impact, degraded performance and increased errors from 2025-10-20 07:25 UTC; the incident was resolved at 2025-10-21 16:51 UTC after 33 h 26 min. Airtable cited an underlying service outage and suspected infrastructure-provider networking issues; availability and latency returned to normal while the provider rolled out mitigations.

HHoneycombInvestigating Querying IssuesEvent

Honeycomb reported major degradation in US1 Querying and Trigger & SLO Alerting from 2025-10-20 07:24 UTC to 2025-10-20 10:04 UTC, lasting 2 h 40 min. Historical and trace queries could fail or slow down, alerts could be missed or delayed, and query results might not be saved. Honeycomb attributed the issue to AWS and confirmed full recovery.

ConvexMany Convex backends are downEvent

Many Convex backends were down in a major outage affecting Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime, and Live Traffic - Node.js Runtime. It lasted 2 h 16 min, from 2025-10-20 07:22 UTC to 2025-10-20 09:38 UTC. Convex attributed broken databases to an AWS outage in us-east-1; AWS mitigated the issue before resolution.

MMonday.comInvestigating connectivity issues across accounts and devices due to an AWS outageEvent

Monday.com reported a critical outage causing connectivity issues across accounts and devices, primarily affecting US customers and disrupting automations and integrations, attributed to AWS. The incident started at 2025-10-20 07:12 UTC and was resolved at 2025-10-20 21:18 UTC, lasting 14 h 6 min; customers were advised to refresh their browsers after service returned.

FFireboltAWS Service Issues in US-East-1Event

Firebolt reported a major outage in US-EAST-1 from 2025-10-20 07:11 UTC to 2025-10-21 11:14 UTC (28 h 2 min), linked to a broader AWS outage. Customers may have experienced latency, query suspensions, ingestion failures and slower engine startups due to EC2 launch throttling. Firebolt marked the incident resolved and said the underlying AWS issue was fully resolved.

SSalesforceService Disruption: B2 CCore, Omnichannel Inventory, SLASService US-East-1Event

AAmazon Web ServicesIncreased Error Rates and Latencies (us-east-1)Event

AircallCalls and Messages failing to connectEvent

Aircall’s major degradation disrupted calls, messaging, Agent Status and Call Controls from 2025-10-20 07:07 UTC to 2025-10-21 06:46 UTC (23 h 39 min). Aircall cited provider 500 errors and an AWS-related messaging-provider disruption. Service was restored and monitoring confirmed stability; users with lingering issues were advised to reload the app.

UpstashLogin Issues on Upstash ConsoleEvent

Upstash reported critical login and availability issues affecting only Upstash Console, starting 2025-10-20 07:00 UTC; products remained operational. The incident was resolved with a computed duration of 0 min, although the update reports issues between 07:00 UTC and 09:23 UTC as a side effect of an underlying cloud-provider incident.

SSalesforceAgentforce Service Disruption: Agentforce

SSalesforceMule Soft Service Disruption: Cloud Hub20 Applications-US-EAST-1, Cloud Hub20 Spaces-US-EAST-1, Runtime Fabric

SSalesforceMule Soft Service Disruption: Anypoint Partner Managerv2, Runtime Manager

SSalesforceMule Soft Service Disruption: Anypoint MQ-Broker-us-east-1, Anypoint MQ-Stats-us-east-1Event

SSalesforceService Disruption: Customer360 Audiences, Service Cloud Voice, Analytics +1 more

SSalesforceMule Soft Service Disruption: APIDesigner, APIMocking Service, Anypoint MQ-Admin-us-east-1 +26 moreEvent

SSalesforceTableau Service Disruption: Analytics Cloud

SSalesforceHeroku Retroactive Service Disruption: CLI, Dashboard, Platform API +1 more

SSalesforceDatorama Service Disruption: Platform

SSalesforceMarketing Cloud Account Engagement Disruption: Application, Login Service

SSalesforceMarketing Cloud Personalization Service Disruption: Data Processing Features, File Transfer Services, Mobile SDKServices +1 more

SSalesforceService Disruption: Core Service

WarpWarp unavailability issues

GrammarlyIssues with text checking in the Grammarly Editor

Grammarly reported a critical incident preventing text checking for some Grammarly Editor users from 2025-10-17 14:28 UTC to 2025-10-17 15:02 UTC, lasting 34 min. A fix was implemented at 14:54 UTC, and the incident was resolved.

LLlamaIndexService Outage

RetoolIncreased 500 Error Rates Preventing Some Apps from Loading

Retool reported a major incident involving elevated 500 errors on a back-end endpoint that prevented some apps from loading. The incident lists a start of 2025-10-16 20:23 UTC and resolution at 2025-10-16 18:45 UTC; duration is unknown, and the resolution timestamp precedes the listed start.

SquarespacePayPal Issues

Squarespace reported a major PayPal incident affecting checkout for Squarespace subscriptions, orders on Squarespace sites, and Acuity appointment bookings. It started at 2025-10-16 16:20 UTC and was resolved at 2025-10-16 17:04 UTC, lasting 43 min; a fix was implemented by 2025-10-16 16:53 UTC.

WixRESOLVED: PayPal Payments Processing Issue

Wix reported a major PayPal payments processing issue that started at 2025-10-16 15:28 UTC and was resolved at 2025-10-16 17:00 UTC, lasting 1 h 31 min. Wix attributed the issue to a technical problem on PayPal’s side, affecting customers using PayPal for payments.

NeonAuthentication issue in multiple regions

SSmartsheetAttachments Disabled Message

Smartsheet reported a major incident affecting sheet attachment access and rendering of conditional formatting or filters, starting 2025-10-14 16:39 UTC and resolved at 2025-10-14 21:10 UTC (4 h 30 min). Customers could see “This action has been disabled”; Smartsheet attributed the issue to a recent code change and deployed a fix.

NeonDegradation of database operations for projects in AWS us-east-1

CClosePartial outage - application not loading

Close reported a major partial outage preventing some users from loading the application or retrieving API data. It started at 2025-10-14 15:26 UTC and was resolved at 2025-10-14 16:00 UTC (computed duration: 33 min); Close implemented a fix and monitored the results.

LLlamaIndexElevated Parsing Error Rates and Latency

LLogRocketDashboard instability and slow performance

LogRocket reported a major degradation affecting Alerts and Dashboard, with API server performance issues causing dashboard instability; data collection was not impacted. The incident ran from 2025-10-14 14:53 UTC to 2025-10-14 15:59 UTC, lasting 1 h 6 min. LogRocket deployed a mitigation and reported the issue resolved.

CCanvaSome users might not be able to access Canva

Some users might not have been able to access Canva during a critical-impact outage starting 2025-10-14 14:43 UTC and lasting 46 min. Canva implemented a fix by 2025-10-14 15:21 UTC and marked the incident resolved at 2025-10-14 15:30 UTC; no cause was stated.

MMailjetLag on Event API

JFrogJFrog Cloud Platform Service disruption affecting a subset of customers in Azure US East region

A major JFrog Cloud Platform outage affected a subset of customers in Azure US East (Virginia), disrupting Artifactory, Distribution, security services and Web UI. It started at 2025-10-10 17:26 UTC and was resolved at 2025-10-10 18:19 UTC, lasting 53 min. JFrog reported recovery by 17:50 UTC and engaged Azure engineering for deeper analysis.

SStatsigSDK Initialization SR Stability

Statsig reported a major initialization API stability incident potentially affecting initialization across Asia Southeast 1, Europe West 1, US East 1, US East 5 and US West 1. It started at 2025-10-10 16:43 UTC and resolved at 2025-10-10 16:52 UTC, lasting 9 min; no cause or specific fix was stated.

New RelicData Irregularities - US Region

New Relic recorded a major US-region degradation starting 2025-10-10 16:00 UTC, resolved at 2025-10-10 20:12 UTC (4 h 11 min). A subset of customers experienced delayed Browser Monitoring data and delayed or missing alerts; alerts were temporarily suppressed to prevent false positives. The vendor reported an impact window of 13:21 UTC–19:09 UTC.

GitLabCode search errors on GitLab.com

GitLab500 Errors on GitLab.com

SStatsigSuccess Rate Drop for Europe North Region

Statsig reported a major success-rate drop in Europe North starting 2025-10-09 15:30 UTC, lasting 5 min and resolving at 2025-10-09 15:35 UTC. Listed affected components were Config Delivery API - Europe West 1, Europe West 1, and Log Event API; no cause or fix was stated.

AAblyAbly website, customer dashboard & Control API issues

Ably reported a major incident affecting connectivity to ably.com, customer dashboards, the Control API (control.ably.net), the Ably blog and documentation; realtime services were unaffected. It started and was marked resolved at 2025-10-09 14:10 UTC, with a computed duration of 0 min; no cause or fix was stated.

SSpeechmaticsBatch SaaS, Portal and Management Platform partial outage

SSalesforceAgentforce Service Disruption: Agentforce

SSalesforceMarketing Cloud Disruption: Marketing Cloud Core Service