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ChangesLlamaIndexElevated Parsing Error Rates and Latency

LlamaIndex: Critical incident: Elevated Parsing Error Rates and Latency

Major incidentcritical (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what LlamaIndex removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Elevated Parsing Error Rates and Latency
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-14 15:12 UTC
AddedResolved time#5
Before: not present
After: 2025-10-14 18:57 UTC
AddedAffected components#6
Before: not present
After: LlamaCloud - LlamaParse
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, October 14, 2025

1 incident change

All LlamaIndex changesLlamaIndex profileMarkdownJSON