Changes / Neon / Authentication issue in multiple regions

Neon: Major incident: Authentication issue in multiple regions

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: major (vendor)Changed Detected Source: neonstatus.com (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Authentication issue in multiple regions
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-16 11:04 UTC
AddedResolved time#5
Before: not present
After: 2025-10-16 14:17 UTC
AddedAffected components#6
Before: not present
After: Database Connectivity
AddedUpdateinvestigating#7
Before: not present
After: Identified: (11:04) We are currently experiencing an issue with authentication for some user-created roles in multiple regions. We aware of the issue and are investigating the scope, root cause, and potential mitigations. Identified: (11:37) The issue is mitigated in all but two regions. We are continuing to implement a fix for those two regions and monitor the mitigated regions. Monitoring: (12:27) The issue is mitigated and we are continuing to monitor the situation. Monitoring: (12:57) The issue is mitigated and we are continuing to monitor the situation.
AddedUpdateresolved#8
Before: not present
After: The issue has been fully resolved. All affected components are operating normally again.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Authentication issue in multiple regions (this change)Major incident

All Neon changes → · Neon profile · Markdown · JSON