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Neon: Authentication issue in multiple regions

Affected components: Database Connectivity

Timeline of updates

1. investigating2025-10-16 11:04 UTC

   Identified: (11:04) We are currently experiencing an issue with authentication for some user-created roles in multiple regions. We aware of the issue and are investigating the scope, root cause, and potential mitigations. Identified: (11:37) The issue is mitigated in all but two regions. We are continuing to implement a fix for those two regions and monitor the mitigated regions. Monitoring: (12:27) The issue is mitigated and we are continuing to monitor the situation. Monitoring: (12:57) The issue is mitigated and we are continuing to monitor the situation.

2. resolved2025-10-16 14:17 UTC

   The issue has been fully resolved. All affected components are operating normally again.

Rewindex changes for this incident

• Major incident: Authentication issue in multiple regions 2025-10-16 11:04 UTC

Impact, status and times are the vendor’s own, as last archived. View on neonstatus.com (opens in new tab). Neon profile · Recent Neon incidents · Markdown · JSON