# Neon: Authentication issue in multiple regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-16 11:04 UTC · Resolved: 2025-10-16 14:17 UTC · Duration: 3.2 h
- Updates: 2 · Affected components: Database Connectivity
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c7fd010b60588e28a95](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c7fd010b60588e28a95)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-10-16 11:04 UTC: Identified: (11:04) We are currently experiencing an issue with authentication for some user-created roles in multiple regions. We aware of the issue and are investigating the scope, root cause, and potential mitigations. Identified: (11:37) The issue is mitigated in all but two regions. We are continuing to implement a fix for those two regions and monitor the mitigated regions. Monitoring: (12:27) The issue is mitigated and we are continuing to monitor the situation. Monitoring: (12:57) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-10-16 14:17 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-10-16 11:04 UTC: [Major incident: Authentication issue in multiple regions](https://rewindex.com/change/ifa78fc76f08eeb.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c7fd010b60588e28a95 · Markdown: https://rewindex.com/company/neon/incidents/690d3c7fd010b60588e28a95.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c7fd010b60588e28a95 · Generated 2026-10-18T11:28:14.088Z