# Neon: Major incident: Authentication issue in multiple regions

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-16 11:04 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c7fd010b60588e28a95](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c7fd010b60588e28a95)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c7fd010b60588e28a95@5da372bdd3d9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Authentication issue in multiple regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-16 11:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-16 14:17 UTC
```

**6. Added: Affected components**

```diff
+ Database Connectivity
```

**7. Added: Update** (investigating) · 2025-10-16 11:04 UTC

```diff
+ Identified: (11:04) We are currently experiencing an issue with authentication for some user-created roles in multiple regions. We aware of the issue and are investigating the scope, root cause, and potential mitigations. Identified: (11:37) The issue is mitigated in all but two regions. We are continuing to implement a fix for those two regions and monitor the mitigated regions. Monitoring: (12:27) The issue is mitigated and we are continuing to monitor the situation. Monitoring: (12:57) The issue is mitigated and we are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2025-10-16 14:17 UTC

```diff
+ The issue has been fully resolved. All affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-16 11:04 UTC | Major incident: Authentication issue in multiple regions (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifa78fc76f08eeb · Markdown: https://rewindex.com/change/ifa78fc76f08eeb.md · JSON: https://rewindex.com/api/v1/changes/ifa78fc76f08eeb · Generated 2026-10-18T06:41:39.239Z