ChangesSpeechmaticsBatch SaaS, Portal and Management Platform partial outage
Speechmatics: Major incident: Batch SaaS, Portal and Management Platform partial outage
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Speechmatics removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Batch SaaS, Portal and Management Platform partial outage
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After: major
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After: resolved
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After: 2025-10-09 08:33 UTC
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After: 2025-10-09 15:34 UTC
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After: Batch SaaS - AU, Batch SaaS - AU - Batch SaaS - AU, Batch SaaS - EU1, Batch SaaS - EU2, Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU2, Batch SaaS - US1, Batch SaaS - US2, Batch SaaS - US - Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US2, Management Platform (mp.speechmatics.com), Portal (portal.speechmatics.com), portal.speechmatics.com
Before: not present
After: We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
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After: Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
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After: Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
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After: Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
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After: We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
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After: The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
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After: This incident has been resolved.
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History of this incident
Thursday, October 9, 2025
1 incident change
- MajorMajor incident
Batch SaaS, Portal and Management Platform partial outagethis change