# Speechmatics: Major incident: Batch SaaS, Portal and Management Platform partial outage

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-09 08:33 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/4hybs20l7g6s](https://stspg.io/4hybs20l7g6s)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/c5h1p25fgy55@b7f6c70b34a4
- Change 1 of 1 for this incident

Incident page (full timeline): [Batch SaaS, Portal and Management Platform partial outage](https://rewindex.com/company/speechmatics/incidents/c5h1p25fgy55.md)
## What changed

**1. Added: Title**

```diff
+ Batch SaaS, Portal and Management Platform partial outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-09 08:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-09 15:34 UTC
```

**6. Added: Affected components**

```diff
+ Batch SaaS - AU, Batch SaaS - AU - Batch SaaS - AU, Batch SaaS - EU1, Batch SaaS - EU2, Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU2, Batch SaaS - US1, Batch SaaS - US2, Batch SaaS - US - Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US2, Management Platform (mp.speechmatics.com), Portal (portal.speechmatics.com), portal.speechmatics.com
```

**7. Added: Update** (investigating) · 2025-10-09 08:33 UTC

```diff
+ We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
```

**8. Added: Update** (identified) · 2025-10-09 08:37 UTC

```diff
+ Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
```

**9. Added: Update** (identified) · 2025-10-09 09:53 UTC

```diff
+ Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
```

**10. Added: Update** (identified) · 2025-10-09 11:06 UTC

```diff
+ Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
```

**11. Added: Update** (identified) · 2025-10-09 12:15 UTC

```diff
+ We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
```

**12. Added: Update** (monitoring) · 2025-10-09 13:30 UTC

```diff
+ The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
```

**13. Added: Update** (resolved) · 2025-10-09 15:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-09 08:33 UTC | Major incident: Batch SaaS, Portal and Management Platform partial outage (this change) | major |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i18cbfd2f31afec · Markdown: https://rewindex.com/change/i18cbfd2f31afec.md · JSON: https://rewindex.com/api/v1/changes/i18cbfd2f31afec · Generated 2026-10-19T21:43:44.344Z