CompaniesSpeechmaticsIncidents
Speechmatics: Batch SaaS, Portal and Management Platform partial outage
Affected components: Batch SaaS - US1Batch SaaS - US - Batch SaaS - US1Batch SaaS - EU1Batch SaaS - EU - Batch SaaS - EU1Batch SaaS - EU2Batch SaaS - EU - Batch SaaS - EU2Management Platform (mp.speechmatics.com)Portal (portal.speechmatics.com)portal.speechmatics.comBatch SaaS - US2Batch SaaS - US - Batch SaaS - US2Batch SaaS - AUBatch SaaS - AU - Batch SaaS - AU
Timeline of updates
- investigating
We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.
- identified
Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.
- identified
Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.
- identified
Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.
- identified
We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.
- monitoring
The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Speechmatics profileRecent Speechmatics incidentsMarkdownJSON