Changes / Wix / RESOLVED: PayPal Payments Processing Issue
Wix: Major incident: RESOLVED: PayPal Payments Processing Issue
Summary
Wix reported a major PayPal payments processing issue that started at 2025-10-16 15:28 UTC and was resolved at 2025-10-16 17:00 UTC, lasting 1 h 31 min. Wix attributed the issue to a technical problem on PayPal’s side, affecting customers using PayPal for payments.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: RESOLVED: PayPal Payments Processing Issue
Before: not present
After: major
Before: not present
After: postmortem
Before: not present
After: 2025-10-16 15:28 UTC
Before: not present
After: 2025-10-16 17:00 UTC
Before: not present
After: Payments - Third-Party Payment Providers, Third-Party Payment Providers
Before: not present
After: We are investigating this issue and Paypal has confirmed the issue is on their side
Before: not present
After: We've identified issues with PayPal due to a technical issue on PayPal side.
Please contact PayPal directly for additional assistance with the issue.
Before: not present
After: We've identified issues with PayPal due to a technical issue on PayPal's side.
Please contact PayPal directly for additional assistance with the issue.
Before: not present
After: We've identified issues with PayPal due to a technical issue on PayPal's side.
Please contact PayPal directly for additional assistance with the issue.
Before: not present
After: We've identified issues with PayPal due to a technical issue on PayPal side.
Please contact PayPal directly for additional assistance with the issue.
Before: not present
After: We've identified issues with PayPal due to a technical issue on PayPal side.
Please contact PayPal directly for additional assistance with the issue.
Before: not present
After: The issue appears resolved. We are monitoring.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: This incident has been resolved.
Before: not present
After: The Paypal Payments Processing Issue was caused by something on Paypal’s end.
For more information, when it is availble, please check here: [https://www.paypal-status.com/history/production](https://www.paypal-status.com/history/production)
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: RESOLVED: PayPal Payments Processing Issue (this change) Wix reported a major PayPal payments processing issue that started at 2025-10-16 15:28 UTC and was resolved at 2025-10-16 17:00 UTC, lasting 1 h 31 min. Wix attributed the issue to a technical problem on PayPal’s side, affecting customers using PayPal for payments. | Major incident |