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Wix: RESOLVED: PayPal Payments Processing Issue

Impact: majorStatus: postmortemStarted 2025-10-16 15:28 UTCResolved 2025-10-16 17:00 UTC (1.5 h)10 updatesSource: stspg.io

Summary

Wix reported a major PayPal payments processing issue that started at 2025-10-16 15:28 UTC and was resolved at 2025-10-16 17:00 UTC, lasting 1 h 31 min. Wix attributed the issue to a technical problem on PayPal’s side, affecting customers using PayPal for payments.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Payments - Third-Party Payment ProvidersThird-Party Payment Providers

Timeline of updates

investigating2025-10-16 15:29 UTC
We are investigating this issue and Paypal has confirmed the issue is on their side
identified2025-10-16 15:32 UTC
We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
identified2025-10-16 15:45 UTC
We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.
identified2025-10-16 16:00 UTC
We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.
identified2025-10-16 16:16 UTC
We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
identified2025-10-16 16:30 UTC
We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
monitoring2025-10-16 16:47 UTC
The issue appears resolved. We are monitoring.
monitoring2025-10-16 16:47 UTC
We are continuing to monitor for any further issues.
resolved2025-10-16 17:00 UTC
This incident has been resolved.
postmortem2025-10-16 17:00 UTC
The Paypal Payments Processing Issue was caused by something on Paypal’s end. For more information, when it is availble, please check here: [https://www.paypal-status.com/history/production](https://www.paypal-status.com/history/production)

Rewindex changes for this incident

Major incident: RESOLVED: PayPal Payments Processing Issue 2025-10-16 15:28 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Wix profile · Recent Wix incidents · Markdown · JSON