# Wix: RESOLVED: PayPal Payments Processing Issue

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2025-10-16 15:28 UTC · Resolved: 2025-10-16 17:00 UTC · Duration: 1.5 h
- Updates: 10 · Affected components: Payments - Third-Party Payment Providers, Third-Party Payment Providers
- [Vendor status page: https://stspg.io/vzdjgqswp31k](https://stspg.io/vzdjgqswp31k)
- [Company: Wix](https://rewindex.com/company/wix.md)

## Summary

Wix reported a major PayPal payments processing issue that started at 2025-10-16 15:28 UTC and was resolved at 2025-10-16 17:00 UTC, lasting 1 h 31 min. Wix attributed the issue to a technical problem on PayPal’s side, affecting customers using PayPal for payments. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-16 15:29 UTC: We are investigating this issue and Paypal has confirmed the issue is on their side
- **identified** 2025-10-16 15:32 UTC: We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
- **identified** 2025-10-16 15:45 UTC: We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.
- **identified** 2025-10-16 16:00 UTC: We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.
- **identified** 2025-10-16 16:16 UTC: We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
- **identified** 2025-10-16 16:30 UTC: We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
- **monitoring** 2025-10-16 16:47 UTC: The issue appears resolved. We are monitoring.
- **monitoring** 2025-10-16 16:47 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-10-16 17:00 UTC: This incident has been resolved.
- **postmortem** 2025-10-16 17:00 UTC: The Paypal Payments Processing Issue was caused by something on Paypal’s end. For more information, when it is availble, please check here: \[https://www.paypal-status.com/history/production\](https://www.paypal-status.com/history/production)

## Rewindex changes for this incident

- 2025-10-16 15:28 UTC: [Major incident: RESOLVED: PayPal Payments Processing Issue](https://rewindex.com/change/i9647fe2e807ccc.md)


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Canonical: https://rewindex.com/company/wix/incidents/8p39wbkbpsf4 · Markdown: https://rewindex.com/company/wix/incidents/8p39wbkbpsf4.md · JSON: https://rewindex.com/api/v1/companies/wix/incidents/8p39wbkbpsf4 · Generated 2026-10-18T11:30:22.778Z