# Wix: Major incident: RESOLVED: PayPal Payments Processing Issue

**Summary:** Wix reported a major PayPal payments processing issue that started at 2025-10-16 15:28 UTC and was resolved at 2025-10-16 17:00 UTC, lasting 1 h 31 min. Wix attributed the issue to a technical problem on PayPal’s side, affecting customers using PayPal for payments. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-16 15:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vzdjgqswp31k](https://stspg.io/vzdjgqswp31k)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before (none: first archived) → after incident\_version:267/8p39wbkbpsf4@2c2cf21f9530
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ RESOLVED: PayPal Payments Processing Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-10-16 15:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-16 17:00 UTC
```

**6. Added: Affected components**

```diff
+ Payments - Third-Party Payment Providers, Third-Party Payment Providers
```

**7. Added: Update** (investigating) · 2025-10-16 15:29 UTC

```diff
+ We are investigating this issue and Paypal has confirmed the issue is on their side
```

**8. Added: Update** (identified) · 2025-10-16 15:32 UTC

```diff
+ We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
```

**9. Added: Update** (identified) · 2025-10-16 15:45 UTC

```diff
+ We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.
```

**10. Added: Update** (identified) · 2025-10-16 16:00 UTC

```diff
+ We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.
```

**11. Added: Update** (identified) · 2025-10-16 16:16 UTC

```diff
+ We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
```

**12. Added: Update** (identified) · 2025-10-16 16:30 UTC

```diff
+ We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.
```

**13. Added: Update** (monitoring) · 2025-10-16 16:47 UTC

```diff
+ The issue appears resolved. We are monitoring.
```

**14. Added: Update** (monitoring) · 2025-10-16 16:47 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**15. Added: Update** (resolved) · 2025-10-16 17:00 UTC

```diff
+ This incident has been resolved.
```

**16. Added: Update** (postmortem) · 2025-10-16 17:00 UTC

```diff
+ The Paypal Payments Processing Issue was caused by something on Paypal’s end. For more information, when it is availble, please check here: [https://www.paypal-status.com/history/production](https://www.paypal-status.com/history/production)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-16 15:28 UTC | Major incident: RESOLVED: PayPal Payments Processing Issue (this change) | outage |

All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9647fe2e807ccc · Markdown: https://rewindex.com/change/i9647fe2e807ccc.md · JSON: https://rewindex.com/api/v1/changes/i9647fe2e807ccc · Generated 2026-10-18T02:54:49.703Z