What vendors changed

WiseIssue with Wise service

ConfluenceAdministration is unreachable

Confluence reported a critical Administration outage: users received 403 errors when accessing Administration. The incident started at 2025-05-27 06:53 UTC and was resolved at 2025-05-27 07:56 UTC, lasting 1 h 3 min; the vendor confirmed normal service for all affected customers but stated no cause or specific fix.

BitbucketUsers receiving errors when attempting to load BitBucket

Bitbucket reported a major incident in which some users encountered errors, including '500 internal server error', when loading Bitbucket. It started at 2025-05-25 23:45 UTC and was resolved at 2025-05-26 00:56 UTC, lasting 1 h 10 min. Bitbucket reported mitigating the issue and restoring service for previously impacted users; no cause was stated.

PyPI (Python Infrastructure)PyPI Partial Outage

NeonVercel marketplace login doesn't work

RRetell AIInbound and Web call not connecting

AActiveCampaignCampaign Sending Issues

ActiveCampaign reported a major incident involving campaign sending delays across APAC, EU and US regions, plus import and export delays. It started at 2025-05-22 00:35 UTC and was resolved at 2025-05-22 05:25 UTC, lasting 4 h 50 min; engineers implemented a fix and monitored recovery.

DDialpadSome customers might be experiencing issues with calling and messaging

Some Dialpad customers experienced calling and messaging issues in a major-impact Application incident starting 2025-05-21 14:42 UTC and lasting 48 min, resolved at 2025-05-21 15:30 UTC. Dialpad implemented a fix and confirmed normal Support contact channels were operational at resolution.

DDialpadSome customers might experiencing issues with calling, messaging and meetings

Dialpad reported a major outage affecting calling, messaging and meetings for some customers, starting 2025-05-20 15:32 UTC and resolved at 2025-05-20 16:51 UTC; the reported duration was 1 h 18 min. A fix was implemented at 16:06 UTC, and normal support channels were confirmed operational at 16:15 UTC.

NeonDatabase startups are delayed in us-east-1

PPendoPendo Chatbot not operational in the Resource Center

Pendo reported a major outage of its Resource Center Chatbot, preventing customers from opening support tickets in Pendo; an external support form remained available. The incident started at 2025-05-19 09:54 UTC and was resolved at 2025-05-19 10:51 UTC, with a recorded duration of 56 min.

HHexDegraded Kernel Acquisition

Hex reported major degradation in kernel acquisition affecting Kernels, starting 2025-05-18 23:38 UTC and lasting 43 min until resolution at 2025-05-19 00:21 UTC. Hex stated that it identified the issue and implemented a fix; no cause was provided.

NeonOperations timing out in us-east-1

NeonStuck Start Compute Operations

SStream (GetStream)Outage in Us-East Edge

RRetell AITelnyx Inbound Calling Down

TrelloTrello was temporarily inaccessible

Trello reported a major outage affecting all customers, with inaccessibility, errors or slow-loading cards and boards. The incident started at 2025-05-15 14:27 UTC and resolved at 2025-05-15 15:21 UTC (53 min). Trello attributed it to database plan cache expiry and high resource usage from subsequent query planning; a fix was implemented.

MailgunIntermittent API Errors

Mailgun reported critical intermittent API errors affecting API, Control Panel, Email Validation and SMTP, starting 2025-05-14 18:38 UTC and resolving 2025-05-14 22:18 UTC after 3 h 40 min. Mailgun identified a routing issue in its internal service mesh and deployed a fix.

PPendoPendo Chatbot not operational in the Resource Center

Pendo’s Resource Center chatbot was unavailable, preventing customers from opening support tickets in Pendo; the vendor rated the impact major. The incident ran from 2025-05-14 14:11 UTC to 2025-05-14 17:21 UTC (3 h 10 min). Pendo reinstated the Support ticket form and later reported implementing a fix that restored the bot’s operation.

HHexDegraded kernel acquisition

Hex reported critical degradation of kernel acquisition from 2025-05-13 14:38 UTC to 2025-05-13 19:10 UTC, lasting 4 h 32 min. A fix was implemented; the postmortem attributed the incident to an AWS EBS storage issue backing its primary database replica, degrading replica performance and eventually backpressuring critical writes on the primary database.

Ccrates.ioCrate indexes not updating

Windsurfand CCodeiumNetwork Outage

Windsurf reported a critical Network Outage affecting Autocomplete, Supercomplete, Command, Cascade, and Windsurf Tab, starting at 2025-05-12 23:47 UTC and resolved at 2025-05-13 00:09 UTC; the computed duration was 21 min. A fix was implemented by 23:58 UTC, followed by monitoring.

Windsurfand CCodeiumCompletions Outage

Windsurf reported a major Completions Outage affecting Autocomplete, Supercomplete, Command, and Windsurf Tab. It started at 2025-05-11 05:09 UTC and was resolved at 2025-05-11 05:34 UTC, lasting 24 min; no cause or fix was stated.

SSprout SocialX/ Twitter Outage

Sprout Social reported a major X/Twitter outage starting 2025-05-09 18:43 UTC, affecting creation or editing of Listening topics using X, loading X conversations in Smart Inbox, and X data in Reports. Sprout attributed the issues to Twitter/X difficulties; the incident was resolved at 2025-05-09 21:33 UTC after 2 h 50 min.

DDialpadSome customers in North America may have experienced issues with calls

Dialpad reported a major degradation affecting some inbound and outbound calls in North America. The incident started at 2025-05-09 17:31 UTC and was resolved at 2025-05-09 17:50 UTC, lasting 19 min; Dialpad stated calls were impacted between 16:20 and 16:46 UTC and a fix had been implemented.

BitbucketBitbucket has degraded performance

Bitbucket reported major degradation affecting API, Pipelines and Website from 2025-05-08 15:41 UTC to 2025-05-09 11:17 UTC (19 h 36 min). Its postmortem attributed website and API latency to an internal Atlassian service’s backfill job overloading the primary database with expensive queries; the database automatically failed over.

QuickBooks OnlineQBO Login Issue - Monitoring phase

Some QuickBooks Online users in the United States could not log in during a major-impact outage starting 2025-05-07 21:25 UTC and resolved at 2025-05-07 22:58 UTC, lasting 1 h 32 min. QuickBooks reported implementing a fix and monitoring results, then confirmed users should be able to log in.

BitbucketSome pipeline builds are not triggering

Some Bitbucket Pipelines builds were not triggering for some customers in a major-impact outage from 2025-05-07 20:40 UTC to 2025-05-07 22:24 UTC, lasting 1 h 43 min. Bitbucket implemented a fix and confirmed resolution; no cause was stated.

PPendoPendo application and CNAME guide delivery outage in EU region

Pendo reported a major EU application and CNAME guide delivery outage, starting 2025-05-07 13:28 UTC and resolved 2025-05-07 16:33 UTC; recorded duration was 3 h 4 min. Pendo attributed application crashes affecting all EU customers to an update; application service returned by 13:00 UTC, CNAME guides were unavailable for approximately 30 minutes, and data collection was unaffected.

PostmanPostman Workspaces are not Loading

Postman Workspaces were not loading, affecting Postman Platform on Browser and Desktop, including their US components. The vendor rated the outage major; it ran from 2025-05-07 11:17 UTC to 2025-05-07 12:19 UTC (1 h 2 min), when all systems were reported back to normal.

PPendoAction Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions

Pendo reported a major issue with iOS mobile SDK 3.7.0.9285 causing App Store submission rejections, starting 2025-05-07 09:12 UTC and lasting 1 h 40 min. Resolved at 2025-05-07 10:53 UTC, with verified hotfixes released: iOS Native SDK 3.7.0.9334, Maui plugin 3.7.0.9335, and Xamarin Forms plugin 3.7.0.9335.

AActiveCampaignActiveCampaign platform unavailable for some Accounts

ActiveCampaign reported a major outage affecting platform access for some accounts, including US Region platform availability; multiple services and features experienced delays, errors or unavailability. It began at 2025-05-06 21:31 UTC and was resolved at 2025-05-07 00:09 UTC, lasting 2 h 37 min; no cause or specific fix was stated.

SStatsigInitialized endpoints have elevated error rates for 3 regions

Statsig reported a major incident with elevated initialization endpoint errors affecting client SDK initialization; impact was isolated to a single customer. It started at 2025-05-06 17:45 UTC and was resolved at 2025-05-06 18:02 UTC, lasting 17 min. The team reverted the change that caused the errors and gated off the rollout.

ConfluenceSmart Answers in Search and AI Definitions outage for Atlassian Intelligence customers

Confluence’s major outage affected Smart Answers in Search and AI Definitions for all Confluence Cloud Atlassian Intelligence customers; Rovo was unaffected. Tracked from 2025-05-06 01:11 UTC until resolution at 2025-05-06 05:55 UTC (4 h 44 min), it was fixed via rollout; the vendor reported actual impact from 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC.

GrammarlyService interruption affecting Grammarly

Grammarly reported a critical outage starting 2025-05-05 16:49 UTC, lasting 2 h 7 min and resolved at 2025-05-05 18:56 UTC. Some users, including Grammarly Enterprise customers, could not see suggestions or saw “Something went wrong,” and payment processing was unavailable. Grammarly identified the payment issue and reported implementing a fix before resolution.

TrelloTrello is slow or unavailable for some users

Trello reported a major degradation affecting API, Trello.com, and web/mobile apps; some users could not view boards or cards. It started at 2025-05-05 15:08 UTC and resolved at 2025-05-05 17:37 UTC (2 h 28 min). An infrastructure management tooling error deployed incorrect database DNS configuration; Trello mitigated the issue and reported no further impact.

CodecovTest Analytics Outage

Codecov reported major Test Analytics downtime affecting Codecov Backend and Codecov Frontend. The incident was recorded from 2025-05-02 00:07 UTC to 2025-05-02 00:39 UTC (32 min), although the vendor said downtime began at 2025-05-01 22:03 UTC. Test Analytics was fully operational at resolution; no cause or fix was specified.

CCerebrasIdentified - Caused by Internal Depencency

SSmartsheetSmartsheet access issues and unexpected errors

Smartsheet reported a major outage causing unexpected errors with login, asset access, navigation, premium apps and API use. The incident ran from 2025-04-30 05:37 UTC to 2025-04-30 08:34 UTC, lasting 2 h 56 min. Engineers identified a load balancer issue and took mitigative action; a fix was implemented and the incident resolved.

FFront2025-04-29 Application unavailable for some customers

Front reported a critical App outage affecting roughly 3% of users, a subset of US-based customers in us-west-1, from 2025-04-29 23:54 UTC to 2025-04-30 05:43 UTC (5 h 49 min). Human error during planned maintenance made one database shard unrecoverable; Front restored it from an up-to-date backup and caught up missed messages.

PulumiHigh error rate running program updates

Pulumi reported a major API incident causing a high error rate running program updates, starting at 2025-04-29 18:41 UTC and resolved at 2025-04-29 19:09 UTC (27 min). A fix was implemented by 19:06 UTC; no cause was stated.

SubstackIncreased error rates

Substack reported a major incident with increased error rates and system-wide performance degradation affecting publications, writer dashboards, Substack.com, the app, and post editor. It started at 2025-04-29 18:15 UTC and was resolved at 2025-04-29 19:16 UTC, lasting 1 h 1 min; full recovery was reported at 18:41 UTC.

LLlamaIndexLLamaIndex Sparse Retrieval Outage

OOmni AnalyticsSlow response times in US Region

Omni Analytics reported a major degradation causing slow responses in the US region (EastUsa), from 2025-04-29 16:39 UTC to 2025-04-29 22:10 UTC, lasting 5 h 30 min. A model validation process repeatedly called an inefficient library function, exhausting memory in some US East infrastructure; the deployed fix removed those calls and was validated to resolve the memory exhaustion.

TrelloTrello is slow or unavailable

Trello reported a critical outage affecting web and mobile apps, starting at 2025-04-25 18:39 UTC and resolved at 2025-04-25 19:12 UTC (computed duration: 32 min). Its postmortem separately identifies service interruptions between 18:18 and 18:33 UTC, caused by reduced capacity after a rollback deployment; scaling up mitigated the issue.

HHexInputs not reacting on some published apps

Hex reported a major Main site incident where inputs were not reacting on some published apps using the pre-run cells in the background feature. It started at 2025-04-25 13:20 UTC and lasted 2 h 55 min, resolving at 2025-04-25 16:15 UTC; a fix was implemented at 04-25 15:35 UTC.

PyPI (Python Infrastructure)PyPI Elevated Error Rates

RRetell AIRetell LLM API incident