Changes / Pendo / Pendo Chatbot not operational in the Resource Center
Pendo: Major incident: Pendo Chatbot not operational in the Resource Center
Summary
Pendo’s Resource Center chatbot was unavailable, preventing customers from opening support tickets in Pendo; the vendor rated the impact major. The incident ran from 2025-05-14 14:11 UTC to 2025-05-14 17:21 UTC (3 h 10 min). Pendo reinstated the Support ticket form and later reported implementing a fix that restored the bot’s operation.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Pendo Chatbot not operational in the Resource Center
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After: major
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After: resolved
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After: 2025-05-14 14:11 UTC
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After: 2025-05-14 17:21 UTC
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After: Other
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After: On Tuesday May 13, around 6pm ET, Pendo’s Chatbot experience was not operational within the Resource Center and customers were not able to open support tickets in Pendo.
As of 8:45am ET, Pendo reinstated our Support ticket form within the Resource Center. We are working with our vendor to fix this issue as soon as possible.
If you are attempting to open a support ticket, you can do so through the Resource Center or through the support form here: https://support.pendo.io/hc/en-us/requests/new?tf_11000346850203=knowledgebaseHelpArticle
Before: not present
After: The issue has been identified and a fix has been implemented and our bot is fully operational. We will continue to monitor the issue with our vendor to ensure full functionality.
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After: This incident has been fully resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Pendo Chatbot not operational in the Resource Center (this change) Pendo’s Resource Center chatbot was unavailable, preventing customers from opening support tickets in Pendo; the vendor rated the impact major. The incident ran from 2025-05-14 14:11 UTC to 2025-05-14 17:21 UTC (3 h 10 min). Pendo reinstated the Support ticket form and later reported implementing a fix that restored the bot’s operation. | Major incident |