Changes / Grammarly / Service interruption affecting Grammarly
Grammarly: Critical incident: Service interruption affecting Grammarly
Summary
Grammarly reported a critical outage starting 2025-05-05 16:49 UTC, lasting 2 h 7 min and resolved at 2025-05-05 18:56 UTC. Some users, including Grammarly Enterprise customers, could not see suggestions or saw “Something went wrong,” and payment processing was unavailable. Grammarly identified the payment issue and reported implementing a fix before resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Service interruption affecting Grammarly
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-05-05 16:49 UTC
Before: not present
After: 2025-05-05 18:56 UTC
Before: not present
After: Account Management, Billing Service, Generative AI assistance, Grammarly Editor, Grammarly for Android, Grammarly for iPad, Grammarly for iPhone, Grammarly for Mac, Grammarly for Microsoft Office, Grammarly for Microsoft Word on Mac, Grammarly for Samsung Keyboard, Grammarly for Windows, Grammarly's Browser Extension, Login, Plagiarism Detection, Writing Suggestions
Before: not present
After: We’re currently working through a service interruption. Some users, including Grammarly Enterprise customers, may not see Grammarly suggestions or see “Something went wrong."
Before: not present
After: Grammarly is also experiencing a service interruption that is preventing us from processing payments. We are working to find a solution as quickly as possible and will keep you updated.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: The issue with processing payments has been identified, and a fix is being implemented.
Before: not present
After: The issue has been resolved. Happy writing!
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Service interruption affecting Grammarly (this change) Grammarly reported a critical outage starting 2025-05-05 16:49 UTC, lasting 2 h 7 min and resolved at 2025-05-05 18:56 UTC. Some users, including Grammarly Enterprise customers, could not see suggestions or saw “Something went wrong,” and payment processing was unavailable. Grammarly identified the payment issue and reported implementing a fix before resolution. | Major incident |
All Grammarly changes → · Grammarly profile · Markdown · JSON