# Grammarly: Critical incident: Service interruption affecting Grammarly

**Summary:** Grammarly reported a critical outage starting 2025-05-05 16:49 UTC, lasting 2 h 7 min and resolved at 2025-05-05 18:56 UTC. Some users, including Grammarly Enterprise customers, could not see suggestions or saw “Something went wrong,” and payment processing was unavailable. Grammarly identified the payment issue and reported implementing a fix before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-05 16:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nr14z8lp7kcx](https://stspg.io/nr14z8lp7kcx)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/rf9xcbm7325l@8af3d13d22ab
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service interruption affecting Grammarly
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-05 16:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-05 18:56 UTC
```

**6. Added: Affected components**

```diff
+ Account Management, Billing Service, Generative AI assistance, Grammarly Editor, Grammarly for Android, Grammarly for iPad, Grammarly for iPhone, Grammarly for Mac, Grammarly for Microsoft Office, Grammarly for Microsoft Word on Mac, Grammarly for Samsung Keyboard, Grammarly for Windows, Grammarly's Browser Extension, Login, Plagiarism Detection, Writing Suggestions
```

**7. Added: Update** (investigating) · 2025-05-05 16:49 UTC

```diff
+ We’re currently working through a service interruption. Some users, including Grammarly Enterprise customers, may not see Grammarly suggestions or see “Something went wrong."
```

**8. Added: Update** (investigating) · 2025-05-05 17:47 UTC

```diff
+ Grammarly is also experiencing a service interruption that is preventing us from processing payments. We are working to find a solution as quickly as possible and will keep you updated.
```

**9. Added: Update** (investigating) · 2025-05-05 18:41 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2025-05-05 18:51 UTC

```diff
+ The issue with processing payments has been identified, and a fix is being implemented.
```

**11. Added: Update** (resolved) · 2025-05-05 18:56 UTC

```diff
+ The issue has been resolved. Happy writing!
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-05 16:49 UTC | Critical incident: Service interruption affecting Grammarly (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i727fc866b41027 · Markdown: https://rewindex.com/change/i727fc866b41027.md · JSON: https://rewindex.com/api/v1/changes/i727fc866b41027 · Generated 2026-10-18T02:55:04.937Z