Companies / Grammarly / incidents
Grammarly: Service interruption affecting Grammarly
Grammarly reported a critical outage starting 2025-05-05 16:49 UTC, lasting 2 h 7 min and resolved at 2025-05-05 18:56 UTC. Some users, including Grammarly Enterprise customers, could not see suggestions or saw “Something went wrong,” and payment processing was unavailable. Grammarly identified the payment issue and reported implementing a fix before resolution.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Grammarly for MacWriting SuggestionsGrammarly for AndroidPlagiarism DetectionGrammarly for Samsung KeyboardGrammarly for Microsoft OfficeGrammarly EditorLoginGrammarly for WindowsAccount ManagementBilling ServiceGenerative AI assistanceGrammarly for iPadGrammarly for Microsoft Word on MacGrammarly for iPhoneGrammarly's Browser Extension
Timeline of updates
- investigating
We’re currently working through a service interruption. Some users, including Grammarly Enterprise customers, may not see Grammarly suggestions or see “Something went wrong."
- investigating
Grammarly is also experiencing a service interruption that is preventing us from processing payments. We are working to find a solution as quickly as possible and will keep you updated.
- investigating
We are continuing to investigate this issue.
- monitoring
The issue with processing payments has been identified, and a fix is being implemented.
- resolved
The issue has been resolved. Happy writing!
Rewindex changes for this incident
- Critical incident: Service interruption affecting Grammarly 2025-05-05 16:49 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grammarly profile · Recent Grammarly incidents · Markdown · JSON