# Grammarly: Service interruption affecting Grammarly

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-05-05 16:49 UTC · Resolved: 2025-05-05 18:56 UTC · Duration: 2.1 h
- Updates: 5 · Affected components: Grammarly for Mac, Writing Suggestions, Grammarly for Android, Plagiarism Detection, Grammarly for Samsung Keyboard, Grammarly for Microsoft Office, Grammarly Editor, Login, Grammarly for Windows, Account Management, Billing Service, Generative AI assistance, Grammarly for iPad, Grammarly for Microsoft Word on Mac, Grammarly for iPhone, Grammarly's Browser Extension
- [Vendor status page: https://stspg.io/nr14z8lp7kcx](https://stspg.io/nr14z8lp7kcx)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)

## Summary

Grammarly reported a critical outage starting 2025-05-05 16:49 UTC, lasting 2 h 7 min and resolved at 2025-05-05 18:56 UTC. Some users, including Grammarly Enterprise customers, could not see suggestions or saw “Something went wrong,” and payment processing was unavailable. Grammarly identified the payment issue and reported implementing a fix before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-05 16:49 UTC: We’re currently working through a service interruption. Some users, including Grammarly Enterprise customers, may not see Grammarly suggestions or see “Something went wrong."
- **investigating** 2025-05-05 17:47 UTC: Grammarly is also experiencing a service interruption that is preventing us from processing payments. We are working to find a solution as quickly as possible and will keep you updated.
- **investigating** 2025-05-05 18:41 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-05-05 18:51 UTC: The issue with processing payments has been identified, and a fix is being implemented.
- **resolved** 2025-05-05 18:56 UTC: The issue has been resolved. Happy writing!

## Rewindex changes for this incident

- 2025-05-05 16:49 UTC: [Critical incident: Service interruption affecting Grammarly](https://rewindex.com/change/i727fc866b41027.md)


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Canonical: https://rewindex.com/company/grammarly/incidents/rf9xcbm7325l · Markdown: https://rewindex.com/company/grammarly/incidents/rf9xcbm7325l.md · JSON: https://rewindex.com/api/v1/companies/grammarly/incidents/rf9xcbm7325l · Generated 2026-10-18T12:21:16.987Z