Changes / QuickBooks Online / QBO Login Issue - Monitoring phase

QuickBooks Online: Major incident: QBO Login Issue - Monitoring phase

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: QBO Login Issue - Monitoring phase
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-05-07 21:25 UTC
AddedResolved time#5
Before: not present
After: 2025-05-07 22:58 UTC
AddedAffected components#6
Before: not present
After: QuickBooks Online - United States, United States
AddedUpdateinvestigating#7
Before: not present
After: Some customers were unable to login in to their QuickBooks Online account. A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateresolved#9
Before: not present
After: An earlier issue with QBO prevented some users from logging into their accounts. Our teams have resolved the issue, and users should now be able to login. Thank you for your patience as we worked to resolve this issue.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: QBO Login Issue - Monitoring phase (this change)Major incident

All QuickBooks Online changes → · QuickBooks Online profile · Markdown · JSON