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QuickBooks Online: QBO Login Issue - Monitoring phase

Impact: majorStatus: resolvedStarted Resolved (1.6 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Some QuickBooks Online users in the United States could not log in during a major-impact outage starting 2025-05-07 21:25 UTC and resolved at 2025-05-07 22:58 UTC, lasting 1 h 32 min. QuickBooks reported implementing a fix and monitoring results, then confirmed users should be able to log in.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: QuickBooks Online - United StatesUnited States

Timeline of updates

  1. investigating

    Some customers were unable to login in to their QuickBooks Online account. A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    An earlier issue with QBO prevented some users from logging into their accounts. Our teams have resolved the issue, and users should now be able to login. Thank you for your patience as we worked to resolve this issue.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). QuickBooks Online profile · Recent QuickBooks Online incidents · Markdown · JSON