# QuickBooks Online: Major incident: QBO Login Issue - Monitoring phase

**Summary:** Some QuickBooks Online users in the United States could not log in during a major-impact outage starting 2025-05-07 21:25 UTC and resolved at 2025-05-07 22:58 UTC, lasting 1 h 32 min. QuickBooks reported implementing a fix and monitoring results, then confirmed users should be able to log in. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-07 21:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rzwn3rqf2ynt](https://stspg.io/rzwn3rqf2ynt)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/p3bj9lln42rm@420e2f834853
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ QBO Login Issue - Monitoring phase
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-07 21:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-07 22:58 UTC
```

**6. Added: Affected components**

```diff
+ QuickBooks Online - United States, United States
```

**7. Added: Update** (investigating) · 2025-05-07 21:25 UTC

```diff
+ Some customers were unable to login in to their QuickBooks Online account. A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
```

**8. Added: Update** (investigating) · 2025-05-07 21:26 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2025-05-07 22:58 UTC

```diff
+ An earlier issue with QBO prevented some users from logging into their accounts. Our teams have resolved the issue, and users should now be able to login. Thank you for your patience as we worked to resolve this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-07 21:25 UTC | Major incident: QBO Login Issue - Monitoring phase (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie161ca673e1b71 · Markdown: https://rewindex.com/change/ie161ca673e1b71.md · JSON: https://rewindex.com/api/v1/changes/ie161ca673e1b71 · Generated 2026-10-18T01:30:19.615Z