Changes / Bitbucket / Users receiving errors when attempting to load BitBucket
Bitbucket: Major incident: Users receiving errors when attempting to load BitBucket
Summary
Bitbucket reported a major incident in which some users encountered errors, including '500 internal server error', when loading Bitbucket. It started at 2025-05-25 23:45 UTC and was resolved at 2025-05-26 00:56 UTC, lasting 1 h 10 min. Bitbucket reported mitigating the issue and restoring service for previously impacted users; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Users receiving errors when attempting to load BitBucket
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-05-25 23:45 UTC
Before: not present
After: 2025-05-26 00:56 UTC
Before: not present
After: API, Authentication and user management, Email delivery, Git LFS, Git via HTTPS, Git via SSH, Pipelines, Purchasing & Licensing, Signup, Source downloads, Webhooks, Website
Before: not present
After: We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.
Before: not present
After: Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.
Before: not present
After: Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Users receiving errors when attempting to load BitBucket (this change) Bitbucket reported a major incident in which some users encountered errors, including '500 internal server error', when loading Bitbucket. It started at 2025-05-25 23:45 UTC and was resolved at 2025-05-26 00:56 UTC, lasting 1 h 10 min. Bitbucket reported mitigating the issue and restoring service for previously impacted users; no cause was stated. | Major incident |
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