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Bitbucket: Users receiving errors when attempting to load BitBucket
Bitbucket reported a major incident in which some users encountered errors, including '500 internal server error', when loading Bitbucket. It started at 2025-05-25 23:45 UTC and was resolved at 2025-05-26 00:56 UTC, lasting 1 h 10 min. Bitbucket reported mitigating the issue and restoring service for previously impacted users; no cause was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Source downloadsPurchasing & LicensingGit via HTTPSGit LFSWebsiteAPIAuthentication and user managementGit via SSHWebhooksPipelinesSignupEmail delivery
Timeline of updates
- investigating
We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.
- monitoring
Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.
- resolved
Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.
Rewindex changes for this incident
- Major incident: Users receiving errors when attempting to load BitBucket 2025-05-25 23:45 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Bitbucket profile · Recent Bitbucket incidents · Markdown · JSON