# Bitbucket: Users receiving errors when attempting to load BitBucket

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-25 23:45 UTC · Resolved: 2025-05-26 00:56 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: Source downloads, Purchasing & Licensing, Git via HTTPS, Git LFS, Website, API, Authentication and user management, Git via SSH, Webhooks, Pipelines, Signup, Email delivery
- [Vendor status page: https://stspg.io/s20cscrkmqn2](https://stspg.io/s20cscrkmqn2)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket reported a major incident in which some users encountered errors, including '500 internal server error', when loading Bitbucket. It started at 2025-05-25 23:45 UTC and was resolved at 2025-05-26 00:56 UTC, lasting 1 h 10 min. Bitbucket reported mitigating the issue and restoring service for previously impacted users; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-25 23:45 UTC: We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.
- **monitoring** 2025-05-26 00:24 UTC: Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.
- **resolved** 2025-05-26 00:56 UTC: Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.

## Rewindex changes for this incident

- 2025-05-25 23:45 UTC: [Major incident: Users receiving errors when attempting to load BitBucket](https://rewindex.com/change/ie66aea1c84ee58.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/5g63f45f729y · Markdown: https://rewindex.com/company/bitbucket/incidents/5g63f45f729y.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/5g63f45f729y · Generated 2026-10-18T11:28:25.911Z