# Bitbucket: Major incident: Users receiving errors when attempting to load BitBucket

**Summary:** Bitbucket reported a major incident in which some users encountered errors, including '500 internal server error', when loading Bitbucket. It started at 2025-05-25 23:45 UTC and was resolved at 2025-05-26 00:56 UTC, lasting 1 h 10 min. Bitbucket reported mitigating the issue and restoring service for previously impacted users; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-25 23:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s20cscrkmqn2](https://stspg.io/s20cscrkmqn2)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/5g63f45f729y@f74436deaac3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users receiving errors when attempting to load BitBucket
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-25 23:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-26 00:56 UTC
```

**6. Added: Affected components**

```diff
+ API, Authentication and user management, Email delivery, Git LFS, Git via HTTPS, Git via SSH, Pipelines, Purchasing & Licensing, Signup, Source downloads, Webhooks, Website
```

**7. Added: Update** (investigating) · 2025-05-25 23:45 UTC

```diff
+ We are aware of some users experiencing issues loading Bitbucket and may be receiving errors such as '500 internal server error'. Our team is investigating this issue with urgency and will provide an update as soon as possible.
```

**8. Added: Update** (monitoring) · 2025-05-26 00:24 UTC

```diff
+ Our team has mitigated the issue that caused error messages when loading Bitbucket. We are continuing to monitor at this time to ensure performance has been restored, and resolve the root cause.
```

**9. Added: Update** (resolved) · 2025-05-26 00:56 UTC

```diff
+ Our team has mitigated the issue that caused error messages when loading Bitbucket. Bitbucket should now function correctly for all previously impacted users.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-25 23:45 UTC | Major incident: Users receiving errors when attempting to load BitBucket (this change) | outage |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie66aea1c84ee58 · Markdown: https://rewindex.com/change/ie66aea1c84ee58.md · JSON: https://rewindex.com/api/v1/changes/ie66aea1c84ee58 · Generated 2026-10-18T02:31:42.157Z