Changes / Confluence / Administration is unreachable
Confluence: Critical incident: Administration is unreachable
Summary
Confluence reported a critical Administration outage: users received 403 errors when accessing Administration. The incident started at 2025-05-27 06:53 UTC and was resolved at 2025-05-27 07:56 UTC, lasting 1 h 3 min; the vendor confirmed normal service for all affected customers but stated no cause or specific fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Administration is unreachable
Before: not present
After: critical
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After: resolved
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After: 2025-05-27 06:53 UTC
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After: 2025-05-27 07:56 UTC
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After: Administration
Before: not present
After: We are aware of an issue where users are receiving a 403 error when attempting to reach Administration. Our team is looking into this issue with urgency and will provide an update as soon as possible.
Before: not present
After: The issues causing access problems to Administration have been resolved, and services are now functioning normally for all affected customers. We will monitor it closely for the next 30 minutes to ensure stability.
Before: not present
After: The issue with the Administration accessibility has now been resolved, and the service is operating normally for all affected customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Administration is unreachable (this change) Confluence reported a critical Administration outage: users received 403 errors when accessing Administration. The incident started at 2025-05-27 06:53 UTC and was resolved at 2025-05-27 07:56 UTC, lasting 1 h 3 min; the vendor confirmed normal service for all affected customers but stated no cause or specific fix. | Major incident |
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