# Confluence: Critical incident: Administration is unreachable

**Summary:** Confluence reported a critical Administration outage: users received 403 errors when accessing Administration. The incident started at 2025-05-27 06:53 UTC and was resolved at 2025-05-27 07:56 UTC, lasting 1 h 3 min; the vendor confirmed normal service for all affected customers but stated no cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-27 06:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/43z729yx7fvg](https://stspg.io/43z729yx7fvg)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/w2713mxxb6jw@86a146a8c356
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Administration is unreachable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-27 06:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-27 07:56 UTC
```

**6. Added: Affected components**

```diff
+ Administration
```

**7. Added: Update** (investigating) · 2025-05-27 06:53 UTC

```diff
+ We are aware of an issue where users are receiving a 403 error when attempting to reach Administration. Our team is looking into this issue with urgency and will provide an update as soon as possible.
```

**8. Added: Update** (monitoring) · 2025-05-27 07:33 UTC

```diff
+ The issues causing access problems to Administration have been resolved, and services are now functioning normally for all affected customers. We will monitor it closely for the next 30 minutes to ensure stability.
```

**9. Added: Update** (resolved) · 2025-05-27 07:56 UTC

```diff
+ The issue with the Administration accessibility has now been resolved, and the service is operating normally for all affected customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-27 06:53 UTC | Critical incident: Administration is unreachable (this change) | outage |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic389503f1f30cc · Markdown: https://rewindex.com/change/ic389503f1f30cc.md · JSON: https://rewindex.com/api/v1/changes/ic389503f1f30cc · Generated 2026-10-18T03:55:39.226Z