Changes / Mailgun / Intermittent API Errors
Mailgun: Critical incident: Intermittent API Errors
Summary
Mailgun reported critical intermittent API errors affecting API, Control Panel, Email Validation and SMTP, starting 2025-05-14 18:38 UTC and resolving 2025-05-14 22:18 UTC after 3 h 40 min. Mailgun identified a routing issue in its internal service mesh and deployed a fix.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 69%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Intermittent API Errors
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After: critical
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After: resolved
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After: 2025-05-14 18:38 UTC
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After: 2025-05-14 22:18 UTC
Before: not present
After: API, Control Panel, Customer Tools - Control Panel, Deliverability Services - Email Validation, Email Services - API, Email Services - SMTP, Email Validation, SMTP
Before: not present
After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
Before: not present
After: We identified a routing issue in our internal service mesh. We are attempting to roll out a fix.
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After: A fix has been deployed and we are monitoring.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Intermittent API Errors (this change) Mailgun reported critical intermittent API errors affecting API, Control Panel, Email Validation and SMTP, starting 2025-05-14 18:38 UTC and resolving 2025-05-14 22:18 UTC after 3 h 40 min. Mailgun identified a routing issue in its internal service mesh and deployed a fix. | Major incident |